Tuesday, June 5, 2012

Apologies for Registration Snafu

Our sincerest apologies for any trouble you may have experienced yesterday when attempting to register for Summer Reading or a special event. Evanced, the vendor that provides our hosted software for Summer Reading and events registration, did not notify its customers that a server upgrade would be done during business hours. This caused a service outage and extreme slowness in response time for the software throughout the day Monday. Occurring on the first day of Summer Reading registration and the first day to register for summer special events, this could not have come at a worse time for our community, on the Library's busiest day of the year.

The library staff has expressed our deep dissatisfaction with this vendor's service and shared with them the negative feedback the library received from the community due to this service interruption. The vendor posted this apology on their blog:

"We are continuing to work with our hosting provider to fix the speed issues experienced by our hosted customers.  Our hosting provider is working to install a load balancer today which we hope will be working by the morning of Tuesday, June 5.

We understand that the speed issue is an inconvenience to your staff and your community and we sincerely apologize.  We will continue to update the blog with additional information as it becomes available.

Thank you,
Evanced Solutions Support Team"

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